Refund policy
Returns & Refund Policy
At Thandar's Garden, every piece is made with care and packed with equal attention. We want you to love what arrives at your door.
Replacements
We offer replacements in the following cases:
- Item arrives damaged in transit
- Wrong item was sent
We do not offer replacements or refunds for change of mind or personal preference.
How to Raise a Concern
All concerns must be raised within 48 hours of delivery. To help us resolve your issue quickly, please share:
- An unboxing video showing the sealed package being opened
- Clear photographs of the damaged or incorrect item
Concerns raised after 48 hours or without an unboxing video and photographs cannot be processed.
Refunds
We do not offer monetary refunds. In the rare case a replacement is not possible due to the item being out of stock or discontinued, a full refund of the product value will be issued. Shipping charges are non-refundable.
Custom & Made to Order Pieces
All custom and made-to-order pieces are final sale. No replacements, exchanges, or refunds are applicable.
Exchanges
We do not offer exchanges.
International Orders
All international orders are final sale. We do not accept returns or exchanges on international orders under any circumstances.
In the rare event your order arrives damaged in transit or an incorrect item was sent, please contact us within 48 hours of delivery with:
- An unboxing video showing the sealed package being opened
- Clear photographs of the damaged or incorrect item
We will assess each case individually and at our discretion offer either a replacement shipped to your address or a refund of the product value in SGD. Return shipping of items is not required.
Shipping charges are non-refundable.
All custom and made to order pieces are final sale with no exceptions.